Apple Certified iOS Technician (ACiT) (2018)

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Course Description

Apple Certified iOS Technician (ACiT) 2018 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Interactive discussions and hands-on exercises guide students through the setup, navigation, features, and associated services of iOS devices. Students also learn how to maintain, troubleshoot, and repair iOS devices. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

Training for ACiT 2018 is available to technicians who work at or wish to work at Apple-authorized service facilities.

3 Days

Upon completion of the Apple Certified iOS Technician (ACiT) 2018 course, students will be able to:

  • Identify and explore the controls on various iOS devices and practice navigating on them
  • Identify the iOS devices that have Apple-specific components, such as NFC, the Secure Element, the motion coprocessor, and the Taptic Engine
  • Describe various iOS features, including mailboxes and VIPs, audio source on iPhone, alerts and notifications, passcode options, and privacy settings
  • Define and explore iOS services, such as Apple ID and its function within the Apple ecosystem, Find My iPhone, and iCloud and its associated services
  • Describe the steps in the device setup and activation process, including any issues that may arise
  • Describe the benefits of and requirements for iTunes and iCloud backups
  • List common resolutions for battery-related issues
  • Discuss how to use engaging questions to better troubleshoot a customer issue, including appropriate open and closed questions and overall logical question progression
  • Describe how to use the tools and resources that are available to evaluate the device and issue
  • Discuss specific questions that help to identify the problem category of a customer’s issue (educational, environmental, software, or hardware opportunities)
  • Use Apple documentation, approved tools, and appropriate service strategies to safely repair iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus

This course is intended for anyone wishing to become certified to repair and troubleshoot iOS devices.

Successful completion of APL-SVC-018 Apple Service Fundamentals and associated certification

  • Introduction to Mobile Hardware
    • Participants explore how to differentiate between iOS devices and how to list general requirements and feature limitations based on hardware features.
  • iOS Activation and Setup
    • Participants learn to identify and troubleshoot the steps of the activation process, including setup, carrier unlocking, and SIM card alerts. They also learn how to handle interactions in the supportive and sensitive manner that defines Apple’s world-class customer service.
  • iOS Usage
    • Participants learn to communicate and partner with the customer to explain software settings that affect user information, cellular usage, and battery life.
  • iOS Backup and Syncing
    • Participants learn how to back up and sync an iOS device using either iTunes or iCloud.
  • iOS Security
    • Participants learn about the privacy settings and processes that allow iOS to secure data on iPhone and iPad.
  • VMI for iOS Devices
    • Participants will learn where to locate the VMI for a given iOS device and how to identify if it is eligible for in-warranty or out-of-warranty coverage, and how to determine when a device is ineligible for service.
  • Systematic Troubleshooting
    • Participants will use systematic troubleshooting to correctly evaluate and isolate an iOS issue and determine its resolution, categorize issues, and identify the troubleshooting techniques that should be used in a series of specific scenarios.
  • Repairing all iPhones
    • Participants observe the proper ways to repair various iPhone models and then duplicate those steps themselves.
  • Servicing iPhone 5 and SE Models
    • Participants will learn how to identify potential safety issues, serviceable parts, and the necessary tools needed.
  • Servicing iPhone 6 Models
    • Participants will learn how to identify potential safety issues, service issues to know before opening the device, the necessary tools needed, and the serviceable parts.
  • iPhone Display Calibration
    • Participants will identify the difference between the two calibration machines, and which devices are calibrated by each machine, as well as how to perform a calibration using the Display Calibration feature and the 3D Touch Calibration fixture.
  • Servicing iPhone 7 and 7 Plus
    • Participants will learn how to identify potential safety issues, service issues to know before opening the device, the necessary tools needed, and the serviceable parts.
  • Servicing iPhone 8 and 8 Plus
    • Participants will learn how to identify potential safety issues, service issues, and the tools needed to service an iPhone 8 or 8 Plus, and which parts of the device are serviceable.
  • AirPort Networks
    • Participants learn about AirPort base station setup and troubleshooting.
  • Servicing iPhone X
    • Participants will learn how to identify potential safety issues, service issues to know before opening the device, the necessary tools needed, and the serviceable parts.

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